Privacy Policy
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Last updated: 28 August 2026
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This site is run by Jane Chipp Art Limited ("I", "me", "my"), a company registered in England and Wales, company number 17020799, registered office 5 Coltness Road, Plymouth, England, PL9 8HA. You can reach me at jane@janechipp.art.
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I am the data controller for the personal information described here. This policy explains what I collect, why, who else sees it, and what you can ask me to do about it.
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I have tried to write this plainly. If anything here is unclear, please email me and I will explain it properly.
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1. What I collect, and when
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You buy something from the shop - Name, email address, billing address, order contents, amount paid, and the record of any discount code used. Card details go straight to the payment provider; I never see or hold them.
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You ask for the free sample of the e-book - First name (optional) and email address, and whether you ticked the box to also receive my letters.
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You sign up for my emails - Email address, and first name if you give it.
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You enrol on an online class - Name, email address, and your progress through the class, held in Teachable.
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You book an in-person event or class - Name, email address, and any details the booking form asks for.
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You create an account or become a member on the site - The account details you enter, and your order history.
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You message me through the site's chat or contact form - Your name, email address, and whatever you write to me.
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You leave a product review - Your name, the review you write, and the rating you give.
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You simply visit the site - Pages viewed, approximate location from your IP address, device and browser type, referring site, and how you move around the site. See section 7 on cookies.
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I do not buy email lists, and I do not collect information about you from anywhere other than you and the tools listed in section 4.
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2. Why I use it, and my lawful basis
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Taking payment, sending you the thing you bought, giving you access to a class, and dealing with any problem afterwards - Performance of a contract with you.
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Sending you my letters, news of new work, classes and events - Your consent, or, where you have already bought something similar from me, the soft opt-in under the UK's e-privacy rules. Either way there is an unsubscribe link in every email and you can stop at any time.
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Sending you the free sample you asked for, and the two short follow-up emails that go with it - Performance of the request you made, and my legitimate interest in completing the conversation you started.
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Keeping records of sales for tax and accounting - Legal obligation.
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Understanding which pages and emails people find useful, and improving them - Your consent for the analytical cookies that make this work. See section 7.
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Advertising on Facebook and Instagram, including showing ads to people who have visited the site - Your consent for the marketing cookies that make this work. See section 7.
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Preventing fraud and keeping the site secure - My legitimate interests, and legal obligation.
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You are never required to give me your details in order to browse the site or read the blog. You only need to if you want to buy something, or want me to send you something.
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3. Marketing emails
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If you have given me your email address, I may send you my letters, news about new work, classes, events and things for sale.
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Every email I send has an unsubscribe link at the bottom. One click and you are off the list; I do not ask why. You can also just email me and I will do it for you.
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If you asked only for the free sample and did not tick the box, you will receive the sample and two short follow-up emails that are part of that same exercise, and then nothing further unless you ask.
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4. Who else handles your information
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I use a number of established companies to run the business and the website. Each of them only handles your information in order to provide their service to me.
Running the shop and the site:
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Wix.com Ltd - Hosts the website, runs the shop, checkout, bookings, members area, invoices and site chat, and provides its own visitor analytics. Ireland / Israel / USA.
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Wix Payments, PayPal, Apple Pay, Clearpay - Process card and other payments. They handle your payment details directly; I only receive confirmation and the details needed for the order. UK / EU / USA.
Klaviyo, Inc. - Sends my emails, holds the mailing list, records which emails are opened and clicked, and can link a visit to the site to your email address if you arrived from one of my emails. USA.
Teachable, Inc. - Delivers the online classes and records your progress. USA.
Zapier, Inc. - Passes an enrolment from the shop to Teachable when you buy a class. USA.
Xero - Accounting records. UK / New Zealand.
Advertising, analytics and site tools:
Meta Platforms (Facebook, Instagram) - Advertising, and the Facebook Pixel described in section 7. USA / EU.
Google - Tag Manager, Google tag services, Google Maps, site analytics, and the Gmail account I use to reply to you. USA / EU.
Vimeo - Hosts and plays videos embedded in the site. USA.
Usercentrics GmbH - Runs the cookie banner and records the consent choice you make. Germany.
Fera Commerce Inc. - Product reviews and ratings, and works out approximate location from your IP address. Canada / USA.
Functional Software, Inc. (Sentry) - Records technical errors so I can fix things that break. USA.
I do not sell your personal information, and I do not share it with anyone for their own marketing.
I may disclose information if the law requires it, or to establish or defend a legal claim.
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5. Information leaving the UK
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Some of the companies above are based outside the United Kingdom. Where your information goes outside the UK, it is protected by the UK's approved safeguards - either UK adequacy for that country, the UK extension to the EU-US Data Privacy Framework where the company is certified under it, or the International Data Transfer Agreement or Addendum to the standard contractual clauses.
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You can ask me for a copy of the safeguards that apply to any particular transfer.
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6. How long I keep it
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Order and payment records - Six years from the end of the tax year they fall in, because HMRC requires it.
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Mailing list details - Until you unsubscribe, and then a minimal record so I do not email you again by mistake.
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Free sample requests, where you did not join the letters - Two years, then deleted.
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Class enrolment and progress - While you have access to the class, and for two years afterwards.
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Messages you send me - Three years.
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Product reviews - Until you ask me to remove them.
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Website analytics - As set out in section 7.
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7. Cookies and similar technologies
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A cookie is a small file a website stores on your device. Some are needed to make the site work at all. Others remember choices you have made, show me how the site is being used, or make advertising possible.
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When you first arrive on the site you are asked which of these you are willing to accept. Nothing except the essential ones is set until you have chosen. You can accept everything, refuse everything, or switch individual groups on and off and save that choice.
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The banner sorts everything the site loads into four groups.
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Essential - Required for the basic functions of the website. These keep you logged in, remember what is in your basket, keep the site secure, record technical errors, and remember the cookie choice you make. They cannot be switched off. Set by Wix - including the site chat, the forum and the podcast player - together with Usercentrics and PayPal.
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Functional - These let the site remember information that changes the way it looks or behaves, based on choices you have made. Set by Fera Reviews, which shows product reviews and ratings and works out your approximate location from your IP address.
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Analytical - These let me see how the site is used, so that I can measure how it is performing and improve it. Set by Events by Wix and Google Maps.
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Marketing - These allow tracking technologies to collect information about how you behave on this site and across other websites. They are what make my advertising on Facebook and Instagram possible, and what lets me see whether an advert led to a sale. Set by the Facebook Pixel, Google Tag Manager, Google Tag Services and Vimeo. Klaviyo's on-site tracking, which can link a visit to your email address if you arrived from one of my emails, is controlled by this group too.
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You can change your mind whenever you like. There is a small round button in the bottom left corner of every page: click it to reopen the panel, change any group, and press Save Settings. Deny switches off everything except the essential group, and Accept All switches everything on. The panel's Services tab lists the main services in each group. A few of the tools named in section 4 are governed by these same choices without appearing there by name.
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You can also block or delete cookies in your browser settings, and opt out of Meta's advertising cookies in your Facebook or Instagram settings.
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8. Your rights
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Under UK data protection law you can ask me to:
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give you a copy of the information I hold about you
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correct anything that is wrong
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delete your information, where I do not have to keep it for tax or legal reasons
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stop or limit what I am doing with it
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send your information to you or another provider in a portable form
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stop using it for direct marketing - this one is absolute; if you ask, I stop
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Where I rely on your consent, you can withdraw it whenever you like. That does not undo anything done before you withdrew it.
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To do any of these, email jane@janechipp.art. I will reply within one month. There is no charge.
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If you are not happy with how I have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. I would rather you told me first so I can put it right, but it is your right either way.
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9. Children
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The site is not intended for children, and I do not knowingly collect information from anyone under 16. If you believe a child has given me their details, please email me and I will delete them.
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10. Changes to this policy
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If I change this policy I will update the date at the top. If the change is a significant one, I will say so in an email to anyone on the list.
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11. Contact
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Jane Chipp Art Limited
5 Coltness Road, Plymouth, England, PL9 8HA
Registered in England and Wales, company number 17020799